Privacy Policy

Last updated: September 25, 2026

This Privacy Policy explains how Celeste Group LLC ("Celeste Group", "we", "us" or "our") collects, uses, shares and protects personal information when you visit celestelab.us (the "Website"), contact us, or buy from us as a retail customer or wholesale partner. By using the Website or our services, you acknowledge this Policy.

1. Who is responsible for your information

Celeste Group LLC, a limited liability company organized in the United States, is responsible for the personal information described here. Contact: paolabautista_11@hotmail.com · +57 322 448 6464.

2. Information we collect

Information you give us:

  • Contact details: name, email address, phone or WhatsApp number, company name.
  • Inquiry content: the message you send us and your customer type (retailer, online seller, individual customer).
  • Order and account details: billing and shipping address, products ordered, order history, tax or resale certificate information for wholesale accounts.
  • Communications: emails, WhatsApp messages and call notes related to your inquiries or orders.

Information collected automatically: IP address, browser type, device information, pages visited and the date and time of your visit, recorded in our hosting provider's server logs. We use one essential session cookie to protect our contact form (see our Cookie Policy). We do not use advertising or cross-site tracking cookies.

Payment information: when payments are processed, card or bank details are handled directly by the payment provider. We do not store full card numbers.

3. How we use your information

  • To answer your inquiries and prepare quotes.
  • To process, ship and follow up on orders, including returns and refunds.
  • To manage wholesale accounts, invoicing and payment collection.
  • To provide customer support.
  • To send you information you requested and, only with your consent, marketing messages. You can opt out at any time.
  • To protect the Website against spam, fraud and abuse.
  • To comply with legal, tax and accounting obligations.

4. How we share your information

We do not sell your personal information and we do not share it for cross-context behavioral advertising. We share it only with:

  • Service providers that help us operate: web hosting, email, messaging (such as WhatsApp, operated by Meta), payment processors and shipping carriers, limited to what they need to perform their service.
  • Authorities, when required by law, court order or to protect our rights, customers or others.
  • A buyer or successor, if our business is involved in a merger, sale or reorganization.

5. International transfers

Celeste Group is a US company and part of our team operates from Bogotá, Colombia. Your information may be processed in the United States, Colombia and other countries where our service providers operate. We take reasonable steps to protect it wherever it is processed.

6. How long we keep it

We keep personal information only as long as needed for the purposes above: inquiries that do not become orders for up to 24 months; order, invoice and tax records for the period required by law (generally up to 7 years).

7. Your rights and choices

Depending on where you live, you may have the right to:

  • Know and access the personal information we hold about you.
  • Correct inaccurate information.
  • Request deletion of your information, subject to legal exceptions.
  • Receive a copy of your information in a portable format.
  • Opt out of marketing communications, the sale of personal information or targeted advertising (we do neither).
  • Not be discriminated against for exercising these rights.

Residents of California, Virginia, Colorado, Connecticut, Utah, Texas, Oregon and other states with consumer privacy laws may exercise these rights where those laws apply. To make a request, email paolabautista_11@hotmail.com with the subject "Privacy request". We will verify your identity and respond within 45 days. You may use an authorized agent, and you may appeal a decision by replying to our response.

8. Security

The Website uses HTTPS encryption. We limit access to personal information to people who need it and use reasonable technical and organizational measures to protect it. No method of transmission or storage is 100% secure.

9. Children

The Website and our services are not directed to children under 13, and we do not knowingly collect their personal information. If you believe a child has sent us information, contact us and we will delete it.

10. Third-party links

The Website may link to third-party sites or services (such as WhatsApp). Their privacy practices are governed by their own policies.

11. Changes to this Policy

We may update this Policy. The "Last updated" date shows when it last changed. Material changes will be highlighted on the Website.

12. Contact

Celeste Group LLC · paolabautista_11@hotmail.com · +57 322 448 6464